Professional Development Training
Redefining Sales Training
I get asked many of times if I am a motivational speaker and I usually smile when I hear the question because I know why they are asking. I am extremely curious so when I’m engaged in a conversation, I ask a lot of questions that usually get people thinking differently about what they have […]
Warning! Millennials are not just our Customers, they’re also our Employees
Millennials are extremely tech savvy. They are a different breed that will significantly affect the customer experience, the speed of change, and your dealership’s bottom line. So, it’s critically important to develop a plan, not just to deal with the buyer but your internal customers as well. Key Point #1: millennials multitask, walk, talk, listen and […]
The Need to Re-define the Dealership Training Model
When it comes to training and the development of dealership professionals, what continues to bear true is that the ambiguous expectations of the results that the dealerships are trying to achieve is the primary reason for dissatisfaction and buyer’s remorse. For this reason, I have reinforced to my clients when I consult or train that […]
The Price Dealerships Pay for an Under-Developed Workforce
The knowledge that dealership professionals possess is inadequate to do the job for which they are hired. These individuals receive the bare minimum training necessary for them to interact with clients during the in-dealership sales process and in most cases, no more. This approach to professional development is wreaking havoc on all of the other […]
Why Car Dealerships Need to Embrace Continuous Improvement Programs
When you look at successful business models to determine why they consistently outperform others, what becomes evident is that they have structure, systems & processes in place for their people to follow and held accountable. With that said, every dealership wants to be successful. They want to generate a fair profit, have happy and productive […]