A Workforce Training Solution
If you are sick and needed a doctor’s advice, would you settle for someone telling you that I think this is what is wrong or I think this will make you better, or would you keep looking until you find a physician that would correctly diagnose your symptoms and then say this is the problem […]
The Professional Standards for Sales Excellence training program was designed to teach the specific steps on how to build, maintain and manage a book of business. Surprisingly, this is the first program of its kind to provide this type of in depth training on this most important subject matter because just about every business depends […]
Back in my home country of Jamaica, at certain times of the year the caterpillars would go through the evolution process where they would conceal themselves in cocoons to be transformed into beautiful butterflies. During the final stage of this process, they would break the tip of the cocoon and squeeze themselves through a tiny […]
I have a saying that goes something like this, ‘What you cannot define you cannot measure; what you cannot measure you cannot reproduce; what you cannot reproduce, you cannot control or manage.’ I came up with this quote while designing the K-Method Systems & Processes to explain why most salespeople and the businesses that they […]
When you know better, you do better – Maya Angelo-via Oprah Winfrey When most people hear the word operating system, the first thing that usually comes to mind is a computer, and in this case, that is exactly what I want you to visualize. I would like you, for moment, to imagine your brain as an […]
For many years consumers have been complaining about the buying experience at the local dealership and have often compared the experience to pulling teeth without the benefit of a painkiller. However, in the post internet era where easy access to information has changed the way that vehicles are bought and sold, consumers have expanded the […]
One of the toughest decisions that most business owners struggle with is deciding whether to commit to training programs that are not associated to a capital investment. Unfortunately, this resistance stems from the poor track record that many of these training programs have in producing measurable results. Although these concerns are often unspoken, it explains […]
Dealership employees are constantly promoted to management positions without the necessary skills to flourish. They are asked to implement programs from the manufacturer without the necessary foreknowledge needed for the program’s successful implementation. This is where our coaching and consulting services will prove to be an invaluable resource. Our program will provide managers with access […]
It is no secret that we are all experiencing some difficult times in our respective economies and that these times are causing many in the automobile industry to question their career paths. However, even in these challenging times, there are those that continue to flourish because they seem to know something that many or their […]
It’s November and the weather is changing, so it’s time to get ready for our slow season. This is the time of year that many of us in the car business often dread because the days are long, quite boring and in the windy city where I live, you can actually feel your brain shrinking […]
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