The key to success in management is being able to control the controllable and intentionally cause change in the areas that you are responsible for. This can only happen when there is complete clarity […]

Yesterday I received a comment and a question from Terrell to a post I recently made that was titled Redefining the Sales and Training Models. The gentleman wanted to know what advice or tips t […]

One of the most underutilized software applications within a dealership is its CRM software. This application has also been the source of much disappointment in regards to its ability to show a […]

Building a successful selling career is not complicated, but it has remained a mystery to most of us in the profession. We celebrate the superstars because they have figured out their own personal formula […]

In Part I of this two part series, I shared in general terms the ingredients needed to create a super selling professional. I also hinted at several of the different processes that he or she would need to […]

I am a chef by training and as such my wife tells me that I am a food snob. I am not sure if that is true or not, but what I do know is that I hate foo-foo food, meaning food so complex that it […]

“Give a man a fish and he will eat for a day,” is the first part of an ancient Chinese proverb that explains why the majority of salespeople are not doing so well in our industry. If you think about it, our […]

Expectations – we will perform in direct proportion to the way we see ourselves and the way that those whom we respect see us. The expectations of the individuals wearing the title of sa […]

I get asked many of times if I am a motivational speaker and I usually smile when I hear the question because I know why they are asking. I am extremely curious so when I’m engaged in a conversation, I ask a […]

Business Development Centers have always been a strange abnormality and a sticking point for me because they were created and sold to address a systemic issue that no one really wants to […]

To most people when they hear the acronym CRM in a business setting, the first thing that comes to mind is that it is a software program and therein lies the problem. The notion that CRM could stand for a […]

Welcome to my blog designed to provide you with strategies for how to excel as a selling and management professional. It has taken me over a decade of research, development and field testing to […]

Millennials are extremely tech savvy. They are a different breed that will significantly affect the customer experience, the speed of change, and your dealership’s bottom line. So, it’s critically imp […]

Process improvement programs from TQM, to EDGE, to EXCEL, to CEE & more…all these acronyms represent the manufacturers’ commitment to proactively impact the customer experience across their div […]

When it comes to training and the development of dealership professionals, what continues to bear true is that the ambiguous expectations of the results that the dealerships are trying to achieve is […]

The knowledge that dealership professionals possess is inadequate to do the job for which they are hired. These individuals receive the bare minimum training necessary for them to interact with clients […]

Hey there, my name is Kurtis Smith and I’m just an extremely passionate kindred spirit that loves helping others reach their full potential. Don’t get me wrong I am not perfect, and consider myself still a w […]

Why Relationship Building is key to success with social media marketing

The key to achieving good ROI with social media and social marketing lies in the business understanding of how to […]

When you look at successful business models to determine why they consistently outperform others, what becomes evident is that they have structure, systems & processes in place for their people to […]