If you are sick and needed a doctor’s advice, would you settle for someone telling you that I think this is what is wrong or I think this will make you better, or would you keep looking until you find a p […]

The Professional Standards for Sales Excellence training program was designed to teach the specific steps on how to build, maintain and manage a book of business. Surprisingly, this is the […]

Back in my home country of Jamaica, at certain times of the year the caterpillars would go through the evolution process where they would conceal themselves in cocoons to be transformed into […]

I have a saying that goes something like this, ‘What you cannot define you cannot measure; what you cannot measure you cannot reproduce; what you cannot reproduce, you cannot control or manage.’ I came up […]

When you know better, you do better – Maya Angelo-via Oprah Winfrey

When most people hear the word operating system, the first thing that usually comes to mind is a computer, and in this case, th […]

For many years consumers have been complaining about the buying experience at the local dealership and have often compared the experience to pulling teeth without the benefit of a painkiller. […]

One of the toughest decisions that most business owners struggle with is deciding whether to commit to training programs that are not associated to a capital investment.

Unfortunately, this […]

Dealership employees are constantly promoted to management positions without the necessary skills to flourish. They are asked to implement programs from the manufacturer without the necessary foreknowledge […]

It is no secret that we are all experiencing some difficult times in our respective economies and that these times are causing many in the automobile industry to question their career paths. However, even in […]

It’s November and the weather is changing, so it’s time to get ready for our slow season. This is the time of year that many of us in the car business often dread because the days are long, qui […]

The ambiguous act of sales training is responsible for the high failure rate of salespeople everywhere, in every industry. Quit kidding yourself by engaging in activities to achieve a result […]