About This Training Program

The Complete Sales Process redefines the parameters for gathering information as technology changes how customers interact with local dealerships. This course teaches professionals to adapt and expand their skillset to meet customer needs. At the end of this course, professionals possess strategies to replace the “Road to the Sale” model with a more comprehensive sales process that relies on lead development and customer relationship management.  

Topics Covered in This Course Includes:

• In-Dealership Sales Process 
• Effective Lead Development Best Practices  
• Customer Relationship Management Best Practices  
• CRM Software Best Practices 

What You Can Expect

• Self-paced course 
• Lessons that include a series of topics 
• Series of topics to be completed before moving to next lesson 
• Email notifications when next lessons are accessible 
• Course badge, a certificate of completion, and CEU credits towards annual recertification upon completion