The Art of Asking Questionsfocuses on specific techniques to earn new business. Professionals learn to use questioning as a consultative and investigative tool. It outlines the fundamental skills of open ended, closed ended, and blended questioning. At the end of the course, apply training in client interviews, relationship building and negotiating processes to gather information that improves the customer experience.
What You Will Learn
Open vs. Closed Ended Questions
Customer Relationship Building
What You Can Expect
Lessons that include a series of topics
Series of topics to be completed before moving to next lesson
Email notifications when next lessons are accessible
Course badge, a certificate of completion, and CEU credits towards annual recertification upon completion
Purchase individual license for one, or multiple licenses to train an entire team. Group training comes with a management dashboard to monitor the team’s progress and performance.