About This Training Program
The Art of Asking Questions focuses on specific techniques to earn new business. Professionals learn to use questioning as a consultative and investigative tool. It outlines the fundamental skills of open ended, closed ended, and blended questioning. At the end of the course, apply training in client interviews, relationship building and negotiating processes to gather information that improves the customer experience.
What You Will Learn
- Questioning Techniques
- Interpersonal Skills
- Open vs. Closed Ended Questions
- Customer Relationship Building
What You Can Expect
- Self-paced course
- Lessons that include a series of topics
- Series of topics to be completed before moving to next lesson
- Email notifications when next lessons are accessible
- Course badge, a certificate of completion, and CEU credits towards annual recertification upon completion
