About This Training Program
This course emphasizes the importance of interpreting body language, verbal, and non-verbal cues during each client interaction. It requires professionals to actively listen to the needs of the customer and address them appropriately. At the end of this course, apply training throughout the client interview and relationship building phases of the sales process to improve the customer experience and subsequent negotiation.
What You Will Learn
- Effective Listening Skills
- Verbal & Non-Verbal Cues
- Client Interview Process
- Client Relationship Building
What You Can Expect
- Self-paced course
- Lessons that include a series of topics
- Series of topics to be completed before moving to next lesson
- Email notifications when next lessons are accessible
- Course badge, a certificate of completion, and CEU credits towards annual recertification upon completion
