About This Training Program
This course teaches professionals to begin negotiation during the first contact with a new customer by observing key points: the reaction to certain types of questions, gestures, body language, and other subtle non-verbal cues. It explains how to approach selling and negotiation as an ongoing customer need evaluation. At the end of this course, apply training to gather information throughout the sales process, present and respond to negotiation offers, and meet customer expectations.
What You Will Learn
- How to use People Skills as part of this process
- How to test the waters and expectations through trial closes
- How to present & respond to offers
- How to gather more, and better info during sales process
- How to pave the way for easier financial discussion
- How to set and meet expectation
What You Can Expect
- Self-paced course
- Lessons that include a series of topics
- Series of topics to be completed before moving to next lesson
- Email notifications when next lessons are accessible
- Course badge, a certificate of completion, and CEU credits towards annual recertification upon completion
