This course teaches professionals to begin negotiation during the first contact with a new customer by observing key points: the reaction to certain types of questions, gestures, body language, and other subtle non-verbal cues. It explains how to approach selling and negotiation as an ongoing customer need evaluation. At the end of this course, apply training to gather information throughout the sales process, present and respond to negotiation offers, and meet customer expectations.
What You Will Learn
How to use People Skills as part of this process
How to test the waters and expectations through trial closes
How to present & respond to offers
How to gather more, and better info during sales process
How to pave the way for easier financial discussion
How to set and meet expectation
What You Can Expect
Lessons that include a series of topics
Series of topics to be completed before moving to next lesson
Email notifications when next lessons are accessible
Course badge, a certificate of completion, and CEU credits towards annual recertification upon completion
Purchase individual license for one, or multiple licenses to train an entire team. Group training comes with a management dashboard to monitor the team’s progress and performance.