About This Training Program

This course equips sales professionals with necessary skills for inbound and outbound phone calls, including a plan for cold calling, effective listening, customer need evaluation, and permission to proceed. It explains how to prepare for the four essential questions that customers ask to guarantee proper follow up and provide continuity in the sales process. At the end of this course, apply training in daily activities to prepare for every call and answer the right questions without relying on phone scripts.  

What You Will Learn

• Effective Listening Skills 
• Questioning Techniques 
• CRM Software Management 
• Cold Calling Strategies 

What You Can Expect

• Self-paced course 
• Lessons that include a series of topics 
• Series of topics to be completed before moving to next lesson 
• Email notifications when next lessons are accessible 
• Course badge, a certificate of completion, and CEU credits towards annual recertification upon completion