About this Course
Excellent customer service plays a vital role in the success of any business. What stands between a company’s product or service and a paying customer is the quality of the interaction between the consumer and an employee. This interaction is also called the customer experience. It consists of a series of best practices that will serve as the recipe for delivering a consistent winning experience when coupled with a few specific frameworks. Participants will learn:
- How to communicate effectively.
- How to manage customer interaction.
- How to effectively use the phone.
- How to use CRM strategies to build the company’s business.
The Customer Service Training program will teach professionals the best practices and the core skills necessary to provide a winning customer experience every time with every client.
Training Options
Self-Paced Learning
ILT – Virtual Training via Zoom, MS Teams, etc.
In-Person Workshops
Schedule Consultation
Schedule a call to learn how we can create a custom solution to meet the requirements of the audience your organization serves.
Course Takeaway & Application
By the end of this course, you will complete a series of activities that will take a deep dive into interpersonal communication skills, problem-solving utilizing proven strategies, establishing meaningful relationships that attract and keep customers, and so much more. To ensure that you clearly understand the process required to deliver optimum customer experience, you will engage in a series of scenario-based knowledge checks to demonstrate how the dots are connected. You will understand how Customer Service is an essential part of the building blocks you will use to make sure customers become and remain raving fans.
Topics Covered in This Course
Module#1
Dressing for Success
Module#2
Phone Skills Etiquette
Module#3
The Art of Asking Questions
Module#4
The Art of Effective Listening
Module#5
Understanding Personality Traits
Module#6
CRM Software Success Strategies
Module#7
How to Improve Customer Survey Scores
Schedule Consultation
Schedule a call to learn how we can create a custom solution to meet the requirements of the audience your organization serves.
