- How to communicate effectively.
- How to manage customer interaction.
- How to effectively use the phone.
- How to use CRM strategies to build the company’s business.
The Customer Service Training program will teach professionals the best practices and the core skills necessary to provide a winning customer experience every time with every client.
![Self-Paced Learning 6 900x438)](https://workcertified.com/wp-content/uploads/2018/05/Self-Paced-Learning-6-900x438-1.png)
Self-Paced Learning
![Virtual Zoom Training 3 900x438)](https://workcertified.com/wp-content/uploads/2018/05/Virtual-Zoom-Training-3-900x438-1.png)
ILT – Virtual Training via Zoom, MS Teams, etc.
![In-Person Workshops3 900x438)](https://workcertified.com/wp-content/uploads/2018/05/In-Person-Workshops3-900x438-1.png)
In-Person Workshops
Module#1
Dressing for Success
Module#2
Phone Skills Etiquette
Module#3
The Art of Asking Questions
Module#4
The Art of Effective Listening
Module#5
Understanding Personality Traits
Module#6
CRM Software Success Strategies
Module#7
How to Improve Customer Survey Scores