CIP Toolkit , Coaching & Skills Gap Training Courses , Essential People Skills for Salespeople ,

People Skills – The Art of Asking Questions

This course presents questioning techniques that evaluate customer needs to deliver clarity throughout the sales process.

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admin_kurtis · May 21, 2018

About This Training Program

The Art of Asking Questions focuses on specific techniques to earn new business. Professionals learn to use questioning as a consultative and investigative tool. It outlines the fundamental skills of open ended, closed ended, and blended questioning. At the end of the course, apply training in client interviews, relationship building and negotiating processes to gather information that improves the customer experience.

What You Will Learn

Questioning Techniques
Interpersonal Skills
Open vs. Closed Ended Questions
Customer Relationship Building

What You Can Expect

Self-paced course
Lessons that include a series of topics
Series of topics to be completed before moving to next lesson
Email notifications when next lessons are accessible
Course badge, a certificate of completion, and CEU credits towards annual recertification upon completion