Core Competencies for Salespeople , Customer Relationship Management , Training Courses ,

Customer Service Success Strategies

Excellent customer service is often defined as the customer experience. The secret to success is understanding that it consists of a series of best practices that, when coupled with a few specific frameworks, are the recipe for delivering a winning experience. For a more detailed description of this course, Click to learn more.

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admin_kurtis · May 21, 2018

About this Course

Excellent customer service plays a vital role in the success of any business. What stands between a company’s product or service and a paying customer is the quality of the interaction between the consumer and an employee. This interaction is also called the customer experience. It consists of a series of best practices that will serve as the recipe for delivering a consistent winning experience when coupled with a few specific frameworks. Participants will learn:

How to communicate effectively.
How to manage customer interaction.
How to effectively use the phone.
How to use CRM strategies to build the company’s business.

The Customer Service Training program will teach professionals the best practices and the core skills necessary to provide a winning customer experience every time with every client.

Training Options

Self-Paced Learning

ILT – Virtual Training via Zoom, MS Teams, etc.

In-Person Workshops

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Course Takeaway & Application

By the end of this course, you will complete a series of activities that will take a deep dive into interpersonal communication skills, problem-solving utilizing proven strategies, establishing meaningful relationships that attract and keep customers, and so much more. To ensure that you clearly understand the process required to deliver optimum customer experience, you will engage in a series of scenario-based knowledge checks to demonstrate how the dots are connected. You will understand how Customer Service is an essential part of the building blocks you will use to make sure customers become and remain raving fans.