CIP Toolkit , Coaching & Skills Gap Training Courses , Essential People Skills for Salespeople ,

People Skills – Effective Listening Skills

People Skills teaches the key competencies for effective listening to best serve customers and enhance the sales process.

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admin_kurtis · May 21, 2018

About This Training Program

This course emphasizes the importance of interpreting body language, verbal, and non-verbal cues during each client interaction. It requires professionals to actively listen to the needs of the customer and address them appropriately. At the end of this course, apply training throughout the client interview and relationship building phases of the sales process to improve the customer experience and subsequent negotiation.

What You Will Learn

Effective Listening Skills
Verbal & Non-Verbal Cues
Client Interview Process
Client Relationship Building

What You Can Expect

Self-paced course
Lessons that include a series of topics
Series of topics to be completed before moving to next lesson
Email notifications when next lessons are accessible
Course badge, a certificate of completion, and CEU credits towards annual recertification upon completion