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YESS Training Program Post Assessment

YESS Training Program Post Assessment

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Question 1 of 50

1. Question
Which of the following is proper telephone technique?
- A. Greet the caller by giving the name of the company, your name and "how may I help you?"
- B. Always use a friendly tone when answering the phone.
- C. Never place the caller on hold for a long time, check back every minute or so with a status.
- D. All of these are proper telephone techniques.
Correct

Incorrect
Question 2 of 50

2. Question
$123.99 + $43.99 =
- A. $160.95
- B. $165.47
- C. $167.98
- D. $156.00
Correct

Incorrect
Question 3 of 50

3. Question
23.1 divided by 4.2 =
- A. 5.5
- B. 5.55
- C. 5.6
- D. 5.75
Correct

Incorrect
Question 4 of 50

4. Question
Change .75 into a fraction
- A. 1/2
- B. 3/4
- C. 7/10
- D. 2/4
Correct

Incorrect
Question 5 of 50

5. Question
 Frank would like to save 10% of his paycheck every week.  If his paycheck is $650.00 weekly, what is the amount he needs to deposit into his savings account to reach his goal?
- A. $62.00
- B. $60.00
- C. $65.00
- D. $50.00
Correct

Incorrect
Question 6 of 50

6. Question
What combination of two components is a computer made up of?
- A. Hardware/Software.
- B. Applications/Programs.
- C. Keyboard/Mouse.
- D. None of the above.
Correct

Incorrect
Question 7 of 50

7. Question
Identify the best example of Desk Phone Etiquette that highlights your professionalism.
- A. Speaking clearly/ not using slang words or poor language/ addressing the caller properly by his or her title.
- B. Answering the phone by saying "Yo!! What's up?"
- C. Speaking over the caller.
- D. Displaying a lack of empathy and concern for the caller's issues.
Correct

Incorrect
Question 8 of 50

8. Question
What is the purpose of work email?
- A. The purpose of email is to professionally and effectively communicate with clients, colleagues and supervisors.
- B. To send everyone vacation pictures.
- C. To gossip with colleagues about other colleagues.
- D. To receive personal emails that have nothing to do with my employer or my job.
Correct

Incorrect
Question 9 of 50

9. Question
What is an example of bad email etiquette?
- A. The use of abbreviations or slang in your e-mail.  Not everyone understands “BCNU” and “ROFL”!  (BCNU-Be seein’ you and ROTFL-Rolling on the floor laughing).
- B. Not using the proper sentence case!  CAPITAL LETTERS indicate that you are SHOUTING.
- C. A & B.
- D. Including contact information in your e-mails so the recipient can contact you by letter, phone, or fax if needed.
Correct

Incorrect
Question 10 of 50

10. Question
What is NOT acceptable social media etiquette for a job seeker?
- A. Posting negative things about your employer and or colleagues.
- B. Posting pictures, such as inappropriate clothing, engaging in illegal activity and/or using foul language.
- C. Posting pictures and statuses about a great meal you just enjoyed. 
- D. Both A & B.
Correct

Incorrect
Question 11 of 50

11. Question
How can I use technology to help me in my job search?
- A. Set Job alerts on my Apps on my phone.
- B. Send a snap chat to an employer.
- C. Use virtual recruiter tools on verified job search websites.
- D. Both A & C.
Correct

Incorrect
Question 12 of 50

12. Question
What is important to do the day before you start a job?
- A. Wash your car.
- B. Polish up your resume.
- C. Prepare your work clothes.
- D. All of the above.
Correct

Incorrect
Question 13 of 50

13. Question
When communicating, which of the following is an example of a positive personal signal?
- A. Leaning forward.
- B. Yawning
- C. Checking your phone.
- D. Crossing your arms.
Correct

Incorrect
Question 14 of 50

14. Question
 If a customer was upset with your service and was yelling at you, how would you handle it?
- A. Say it is not your job.
- B. Tell them to be quiet so you can get the boss.
- C. Roll your eyes.
- D. Apologize, empathize and get a manager.
Correct

Incorrect
Question 15 of 50

15. Question
From the company’s point of view, why are they are paying you?
- A. For the time you put in at work.
- B. For doing a good job.
- C. For completing tasks.
- D. All of the above.
Correct

Incorrect
Question 16 of 50

16. Question
Why do businesses need to be profitable? 
- A. Pay all expenses, including employee salaries and wages.
- B. Earn profits for the business owners.
- C. Expand so they can hire additional employees.
- D. All of the above.
Correct

Incorrect
Question 17 of 50

17. Question
What does it mean to be a successful team player in the office?
- A. Being responsible. If you are asked to do something, do it.
- B. Listen to other team members without trying to guess what they are saying or judging them.
- C. Contribute. Be willing to take on responsibilities and share the workload.
- D. All of the above.
Correct

Incorrect
Question 18 of 50

18. Question
Why is it important to develop a career plan?
- A. A career plan requires a professional career counselor's guidance.
- B. A career plan is not important for new workers.
- C. A career plan will help you reach your goals.
- D. A career plan should be done only once at the start of your career.
Correct

Incorrect
Question 19 of 50

19. Question
What is NOT a problem-solving skill in the workplace?
- A. Defining the problem.
- B. Brainstorming alternatives and comparing them.
- C. Letting someone else handle the problem.
- D. Choosing the best strategy.
Correct

Incorrect
Question 20 of 50

20. Question
Complete the sentence: Diversity in the workforce will…
- A. continue to be an important characteristic of the US labor market.
- B. weaken the team approach.
- C. leave younger workers without jobs.
- D. not affect the way problems are approached.
Correct

Incorrect
Question 21 of 50

21. Question
What should you do if you have a disagreement with your supervisor?
- A. Immediately file a grievance with management.
- B. Quit your job.
- C. Take a few days off and look for another job.
- D. Talk to your supervisor and try to work out a compromise.
Correct

Incorrect
Question 22 of 50

22. Question
Complete the sentence: Practicing unethical behavior in the workplace can…
- A. affect a worker's job status. 
- B. result in disciplinary action.
- C. lead to a promotion.
- D. Both A & B
Correct

Incorrect
Question 23 of 50

23. Question
Complete the sentence: Saving money is important for many reasons, including…
- A. saving provides extra money for emergencies.
- B. saving helps you meet your financial obligations.
- C. saving gives you a feeling of security.
- D. All of the above.
Correct

Incorrect
Question 24 of 50

24. Question
Why is money management important?
- A. Money management is essential to achieving long-term goals and financial stability.
- B. Money management is not important until you make lots of money.
- C. Money management is only for people who are 18 and older.
- D. All of the above.
Correct

Incorrect
Question 25 of 50

25. Question
Which of the following statements is an acceptable excused absence?
- A. Your alarm clock is broken and you overslept.
- B. You are sick at home with a high fever and have been up all night.
- C. You stayed at a party until late and you are too tired to work.
- D. Your car is not working and you need a ride.
Correct

Incorrect
Question 26 of 50

26. Question
Memo to: All Staff
Memo from: Bill Jones, Operations Manager                                         
RE:  Safety procedures
Date:  01/20/18
It has come to my attention that safety procedures in our manufacturing plant are not always being followed.  This needs to stop.

From this point forward anyone not following safety procedures will be immediately suspended without pay for one week.  After your second violation, you will be terminated. 

These new strict policies are being implemented because we were recently audited by the government and given a fine and warning of possible shutdown of our plant.

Please remember that the use of safety equipment is not limited to the individuals working on our assembly line.  Anyone who visits the facility needs to put on all safety equipment.

The area of most concern is our newest machine, the smooth-o-matic. Goggles must be worn by everyone that is within 100 feet of that powerful machine.

If you are unaware of all our safety procedures, they are contained in our personnel handbook.  If you cannot find your copy, request an additional one from Sarah Smith at extension 1111.
We also keep a copy of the book right outside the door into the manufacturing plant so anyone can refer to it before entering the plant.

Question: A detail contained in this business memo is?
- A. Call your boss as soon as possible.
- B. The use of safety equipment must be worn at all times.
- C. See if your coworker is paying attention to safety procedure.
- D. Lunch will be eliminated if you do not follow safety procedure.
Correct

Incorrect
Question 27 of 50

27. Question
Memo to: All Staff
Memo from: Bill Jones, Operations Manager                                         
RE:  Safety procedures
Date:  01/20/18
It has come to my attention that safety procedures in our manufacturing plant are not always being followed.  This needs to stop.

From this point forward anyone not following safety procedures will be immediately suspended without pay for one week.  After your second violation, you will be terminated. 

These new strict policies are being implemented because we were recently audited by the government and given a fine and warning of possible shutdown of our plant.

Please remember that the use of safety equipment is not limited to the individuals working on our assembly line.  Anyone who visits the facility needs to put on all safety equipment.

The area of most concern is our newest machine, the smooth-o-matic. Goggles must be worn by everyone that is within 100 feet of that powerful machine.
If you are unaware of all our safety procedures, they are contained in our personnel handbook.  If you cannot find your copy, request an additional one from Sarah Smith at extension 1111.
We also keep a copy of the book right outside the door into the manufacturing plant so anyone can refer to it before entering the plant.

Question: What is the meaning of the word terminated as used in this business memo?
- A. Suspended again.
- B. Reprimanded.
- C. Fired.
- D. Fined.
Correct

Incorrect
Question 28 of 50

28. Question
What is an example of active listening skills?
- A. Taking notes.
- B. Reading a book about the subject.
- C. Checking the time.
- D. Making eye contact.
Correct

Incorrect
Question 29 of 50

29. Question
A resume should include:
- A. A list of the names and phone numbers of your references.
- B. A detailed list of all the courses you took in high school or college depending upon the higher level of education you completed
- C. A short summary of your prior jobs you have had including the dates you have worked.
- D. A list of key skills and strengths.
- E. Your technical/software skills.
- F. Items C, D, and E should be included on a resume.
Correct

Incorrect
Question 30 of 50

30. Question
During an interview it is important to: 
- A. Use appropriate body language.
- B. Seek more information.
- C. Demonstrate you are up for the challenge.
- D. All of these are important during an interview.
Correct

Incorrect
Question 31 of 50

31. Question
What is the purpose of a resume?
- A. A resume is a tool to summarize ONLY your skills.
- B. A resume is a tool that summarizes your skills and experiences so an employer can see how you may fit into the culture and the position in their workplace.
- C. A resume is a tool to talk about all of your social media accounts.
- D. None of the above.
Correct

Incorrect
Question 32 of 50

32. Question
What is the first thing you should do when you receive “the call” for an interview?
- A. Make sure that you are in a quiet place with minimal background noise when you speak to the recruiter.
- B. Make sure you repeat the time and date agreed upon to the recruiter and directions to the company.  Ask for a confirmation to be emailed to you.
- C. A & B
- D. Just keep saying uh huh and yes uh huh yes until the recruiter hangs up.
Correct

Incorrect
Question 33 of 50

33. Question
What is/are the most important question(s) to ask at the end of the interview?
- A. When can I expect to hear from you regarding a decision for the position?
- B. What are some of the skills and abilities necessary for someone to succeed in this job?
- C. How much guidance or assistance is made available to individuals in developing career goals?
- D. All of the above
Correct

Incorrect
Question 34 of 50

34. Question
Which of these lifestyle habits and activities can negatively impact an employee’s work?
- A. Eating well.
- B. Exercising regularly.
- C. Having too active of a late night personal life.
- D. Using illegal drugs.
- E. Both C & D
Correct

Incorrect
Question 35 of 50

35. Question
Memo to: All Staff
Memo from: Bill Jones, Operations Manager
RE:  Safety procedures
Date:  01/20/18
It has come to my attention that safety procedures in our manufacturing plant are not always being followed.  This needs to stop.

From this point forward anyone not following safety procedures will be immediately suspended without pay for one week.  After your second violation, you will be terminated.

These new strict policies are being implemented because we were recently audited by the government and given a fine and warning of possible shutdown of our plant.

Please remember that the use of safety equipment is not limited to the individuals working on our assembly line.  Anyone who visits the facility needs to put on all safety equipment.

The area of most concern is our newest machine, the smooth-o-matic. Goggles must be worn by everyone that is within 100 feet of that powerful machine.
If you are unaware of all our safety procedures, they are contained in our personnel handbook.  If you cannot find your copy, request an additional one from Sarah Smith at extension 1111.
We also keep a copy of the book right outside the door into the manufacturing plant so anyone can refer to it before entering the plant.

Question: The main idea of this business memo is?
- A. You must use goggles if you come within 100 feet of the smooth-o-matic.
- B. Everyone needs to have a personnel handbook.
- C. Safety procedures are not always being followed and that needs to stop.
- D. The company had to pay a fine because workers are not following safety procedures.
Correct

Incorrect
Question 36 of 50

36. Question
What should you do if you are working for an ice cream parlor and your friends or relatives come into the store?
- A. Give them free ice cream.
- B. Give them a discount.
- C. Ask your supervisor (or the owner) what the store policy is for friends and family but follow it only when there are no other customers or employees in the store.
- D. Ask your supervisor (or the owner) what the store policy is for friends and family and follow it.
Correct

Incorrect
Question 37 of 50

37. Question
  Why is it important to get along with your co-workers?
- A. They can be really cool people.
- B. To know who has the best office gossip.
- C. So you know who you can go to lunch with.
- D. Unity creates a positive work environment.
Correct

Incorrect
Question 38 of 50

38. Question
Why is it important to be proficient in verbal and nonverbal communication?
- A. Because spelling is important.
- B. To communicate effectively in order to provide clear responses and avoid misunderstandings.
- C. Sign language is required in most new job fields.
- D. You have to know how to talk to strangers.
Correct

Incorrect
Question 39 of 50

39. Question
Why is proper use of grammar important when filling out an application?
- A. It does not matter to the employer.
- B. It shows you can spell.
- C. The employer knows that you can effectively communicate with customers.
- D. It shows that you are working on your GED.
Correct

Incorrect
Question 40 of 50

40. Question
Which statement is using the correct grammar?
- A. The company will, upgrade there computer systems next week.
- B. Clara have wrote three thousand words: for her essay.
- C. I like reading, listening to music, shopping and visiting with my friends.
Correct

Incorrect
Question 41 of 50

41. Question
Select the word spelled correctly.
- A. Acomodate
- B. Acommodate
- C. Accomodate
- D. Accommodate 
Correct

Incorrect
Question 42 of 50

42. Question
Select the word spelled correctly.
- A. Calandar
- B. Calandor
- C. Calendar
- D. Calendor
Correct

Incorrect
Question 43 of 50

43. Question
Select the word spelled correctly.
- A. License
- B. Lisense
- C. Licens
- D. Lisence
Correct

Incorrect
Question 44 of 50

44. Question
Which of the following is inappropriate when greeting a caller on the telephone?
- A. The name of the organization.
- B. Introducing yourself.
- C. Asking the caller how they are doing.
- D. Offering your help.
- E. Answering the phone with silence.
Correct

Incorrect
Question 45 of 50

45. Question
Which is an example of good customer service?
- A. Saying, "Hey", when a customer walks in the door.
- B. Not holding the door for a customer.
- C. Talking on the phone when a customer comes up to the counter.
- D. Warm greeting with a smile & an offer to be of service when they are ready.
Correct

Incorrect
Question 46 of 50

46. Question
What is the difference between the level 1 and level 2 background check?
- A. Level 1 generally refers to a state only name-based check AND an employment history check. Level 2 generally refers to a state and national fingerprint-based check and consideration of disqualifying offenses and applies to those employees designated by law as holding positions of responsibility or trust.
- B. Level I and level II distinguish the kinds of charges I have had.
- C. Level I and II are the levels in the courthouse where the judges and lawyers meet.
- D. All of the above.
Correct

Incorrect
Question 47 of 50

47. Question
What are methods that can be used to search for employment?
- A. Career Centers.
- B. Internet sites.
- C. Snapchat/Instagram.
- D. Both A & B
Correct

Incorrect
Question 48 of 50

48. Question
When is it OK to use your cell phone at work?
- A. To call friends and make Friday night plans.
- B. To check Facebook.
- C. When the babysitter calls.
- D. During the slow hours you are not busy.
- E. When permissible as per company policy.
Correct

Incorrect
Question 49 of 50

49. Question
 What does it mean to have a good work ethic?
- A. To tell the boss when someone is late.
- B. To always know the drama among the co-workers.
- C. Always be on time or early to work.
- D. To make sure your clothes are clean before your shift.
- E. Doing more than is expected.
- F. C, D, & E
Correct

Incorrect
Question 50 of 50

50. Question
Which of the following is a skill used in active listening?
- A. Repeating what you heard to confirm.
- B. Summarizing what you heard to confirm.
- C. Paying Attention.
- D. All of these are skills used for active listening.
Correct

Incorrect

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